1) Please phone first....
All appointments are booked by phoning the practice on 01952 226000. Your call will be answered by a member of the call handling team who will take brief clinical details.
2) Discussion with on call clinical streamer....
The call handler will discuss your details with the on call clinical streamer. They will advise the most appropriate outcome which will include....
3a) A face to face appointment at the surgery. Please note face masks are still required in the GP Surgery for all patients and staff.
3b) A telephone consultation if your presentation can be dealt with over the phone rather than face to face.
3c) Advice and signposting to other services that can help without the need for an appointment.
Why do receptionists ask such personal questions?
Receptionists are a vital part of the practice team. Their questions are to ensure that you are seen by the right person at the right time, and all answers are kept confidential.
Why am I seeing someone who is not my GP?
Not everyone needs to see a GP. Many practices now offer appointments with other healthcare professionals, including nurses, pharmacists, physiotherapists, physician assistants, mental health workers and paramedics. This ensures you see the right person for your condition as quickly as possible.
Many thanks for your cooperation and understanding
About Wellington Medical Practice
Wellington Medical Practice serves a patient population of approximately 14,900 patients.
From the 1st of April 2017 the practice has been led by five GP partners.
The five clinical partners who are all experienced GPs are
Dr T O’Brien Dr D Ebenezer Dr N Singh Dr J Ebenezer
Dr R Kaur
With the help of our experienced reception and admin staff as well as our treatment room team we aim to provide a high level of care to our patients
A full summary of your healthcare team at Wellington Medical Practice can be found on ‘The Team’ tab above.
Our guiding principles as a practice are summarised below
For our patients
The right care at the right time
We aim to deliver safe and fair healthcare for our patients at the appropriate time based on medical need. This will involve the use of allied health professionals to provide a wider variety of clinicians for patients to see.
Working together with patients to deliver a holistic health service
This means we may not always prescribe a drug. Tablets are only part of the treatment for most medical problems. We will guide patients to other resources or sources of help and will work closely with other organisations to support our patients.
We aim to helping patients better understand their conditions through support so patients have confidence with their medical problems. This is especially important for long term conditions like Diabetes and High blood pressure. It is equally important for self-limiting problems like viral illnesses.
For our staff
· Every member of staff at Wellington Medical Practice is a healthcare provider, not just our doctors
Our reception and admin team are as important as our clinical team.
Our reception and administrative team have been involved in our new patient care pathways, have shared patient experiences with the clinicians to help improve care and have been a major part in recent changes to the services to deliver better patient care.
Likewise health care is delivered by our administrative team without whom services would not be able to function.
Our nurses and our health care assistant teams deliver high quality care and services as detailed in the ‘Services’ page above.
We support our staff in a happy work environment so they can support our patients
We value our staff and will help each other deliver effective health care. We will also ensure our practice is a friendly, safe and supportive atmosphere to work in.
For our future NHS
We will encourage and train the next generation of health care providers
We will continue to train medical students, junior doctors, GP trainees as well as nurses and other members of the clinical team.
We would like to thank our patients who see our medical students and trainees as it will help train the next generation of health care providers.
We will continue to train our reception and admin staff to continue to deliver high quality health care for our patients.