Tel: 01952 226000
Fax: 01952 226019
May and June Friends and Family test results:
A total of 72 patients responded to the survey.
Over 68% of them were extremely likely or likely to recommend our service.
Less than 21% were extremely unlikely or unlikely to recommend our service.
Over 68% of them felt that the Doctor/Nurse had listened.
Comments received including the following:
- - Nurse was brill, its the system
- - Yes, they listened they always do, they are all stars, God bless them all
- - No I dont think they did
- - Really good service from receptionist and doctor - seen within an hour of calling
- - Nurse I saw today was lovely but didnt get to see a doctor
We still have a long way to go but hopefully these results will help us to improve.
How information about you helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.
Care Data Patient Information Leaflet (.pdf)
Care Data Patient Frequently Asked Questions (.pdf)